pRIVACY policy

 

Clinical Pathways, LLC is dedicated to protecting the private information that you provide to us. We believe that your privacy is very important, and we take privacy seriously. Please read our Privacy Policy carefully as it contains important information about our policies regarding the collection, use, and disclosure of personal information we receive from users of the website.

This Privacy Policy is relevant to our website, any purchases you make, and any voluntary submission of data including submitting questions or providing personal information in our guest book.

Who we are?

We are the operators of the website: https://www.clinicalpathwaysresearch.com/

Our location is:

Clinical Pathways, LLC

3606 Stonegate Drive,

Chapel Hill, NC, 27516, United States

Email: info@clinicalpathwaysrsearch.com

 

What information do we collect?

We collect information from you when you register in our guest book, purchase a product or service, or fill out a form. When ordering or registering on our website, you may be asked to enter your: name or e-mail address. You may, however, visit our website anonymously.

We request information from you on our order form. To buy from us, you must provide contact information (like name and billing address) and financial information (like credit card number and expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

If you choose to subscribe to our blogs, we request your name and email address in a form. This information is used to send blogs when they are posted and may be used to contact you about products and services you may be interested in learning more about.

 

How do we use personal information?

Any of the information we collect from you may be used in one of the following ways:

  • To provide products, services, or information requested: We may use information about you to fulfill requests for services or information, including information about potential or future services, including to:

    • Manage individual information and accounts

    • Respond to questions, comments, and other requests

    • Provide access to certain areas, functionalities, and features of services

    • Allow you to purchase products or register for events

  • To personalize your experience.

    • Your information helps us to better respond to your individual needs.

  • To improve our website based on the information and feedback we receive from you.

  • To improve customer service and to more effectively respond to your customer service requests and support needs, and

  • To process transactions

    • Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company without your consent, other than for the express purpose of delivering the purchased product or service requested by you, the customer.

  • To send periodic emails

    • The email address you provide for order processing may be used to send you information and updates related to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

    • If you receive bulk emailed newsletters (for example, subscribe to our blog), Mailchimp (part of Intuit Global)’s Privacy Policy HERE and their Cookie Notice HERE are also applicable.

    • When you interact with an email we send through Mailchimp, data are collected about the interaction so we can provide more relevant content for you.

    • Mailchimp does this by adding single pixel gifs, also known as web beacons, in the emails. These are tiny graphic files that contain unique identifiers that enable Mailchimp and us to recognize when an email is opened or certain links are clicked. These technologies record each contact’s email address, IP address, date, and time associated with each open and click for an email campaign. This data is used to create reports about how an email campaign performed.

    • Mailchimp’s Standard Terms of Use (STOU), Data Processing Addendum (DPA), and Global Privacy Statement (GPS) are available at their respective links.

    • We do not share or resell this information and strictly use it for internal use.

    • If you wish for your data to be removed from Mailchimp, please contact them through their privacy rights page HERE.

  • Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. For additional assistance, please contact us at info@clinicalpathwaysresearch.com.

 

What legal basis do we have for processing your personal data?

We process your personal information based upon legitimate interests because there is a relevant and appropriate relationship between us, you as a client obtaining information, products, or services from us. When you visit our website, add your personal information to our guest book, submit a question, or order products or services from us, you in effect become our client.

We have a partnership with the third party vendor Biopharma Institute (BPI) which advertise our products and services. If you arrived at our website through marketing outreach from a third party vendor, you are their client as well as ours. You may view BPI’s Privacy Policy HERE.

 

When do we share personal data?

We do not sell or trade your personal information to outside parties. We use outside credit card and electronic funds transfer processing companies to bill users for products and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

If you arrived at our website through marketing outreach from the third party vendor Biopharma Institute (BPI), we will share your name, email address, and information about your purchase or use of our product according to our agreements with them.

We may also release your information when we believe release is appropriate to comply with the law, enforce our website policies, or protect ours or others’ rights, property, or safety. However, non­personal visitor information may be provided to other parties for marketing, advertising, or other uses.

 

Where do we store and process personal data?

All personal information sent to us or collected by us may be stored anywhere in the world, including but not limited to, in the United States, our servers, the servers of financial institutions that process your order, or the servers of our service providers. By providing information to us, you consent to the storage of your personal information in these locations.

 

How do we secure personal data?

The security of all personal information provided is important to us, and we take reasonable steps designed to protect your personal information.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Unfortunately, no data transmission over the internet or storage of information can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

 

How long do we keep your personal data for?

We retain the personal information we receive as described in this Privacy Policy for as long as you use our website or as necessary to fulfill the purpose(s) for which it was collected, provide our products and services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

At the end of use of your data or upon notification you wish for your data to be erased, we will securely erase all electronic data from our servers and any locations it is stored offline. To request erasure of your data, submit your request on the form HERE.

 

Your rights in relation to personal data

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.

  • Change/correct any data we have about you

  • Have us delete any data we have about you.

  • Ask for your data to be used with another service (portability)

  • Express any concern you have about our use of your data.

You may also request to see what personal information we have stored about you or request erasure of your data by completing the form HERE. Limitations to these data provisions may occur if we are required to keep them by law, if doing so would expose another individual’s personal information without their permission, or under other unforeseen circumstances. If your request cannot be fulfilled, we will notify you at the time of the request.

 

Use of automated decision-making and profiling

We may collect certain information automatically through our services or other methods of web analysis, such as your Internet Protocol (IP) address, cookie identifiers, mobile advertising identifiers, and other device identifiers that are automatically assigned to your computer or device when you access the Internet, browser type, operating system, Internet service provider, pages that you visit before and after using the services, the date and time of your visit, the amount of time you spend on each page, information about the links you click and pages you view within the services, and other actions taken through use of the services.

 

How to contact us?

If you have any questions or concerns about this Privacy Policy, your personal information, or to file a complaint, please contact us:

  • By mail: Clinical Pathways, LLC., 3606 Stonegate Drive, Chapel Hill, NC, 27516, United States

  • By email: info@clinicalpathwaysresearch.com

 

Use of cookies and other technologies

To enhance your experience, we use "cookies" on this website. A cookie is a piece of data stored on a website visitor's hard drive to help us improve your access to our website and identify repeat visitors to our website. For instance, when we use a cookie to identify you, you would not have to log in with a password more than once as a time saver while on our website. Cookies can also enable us to track and target the interests of our users to enhance the experience on our website. Usage of a cookie is in no way linked to any personally identifiable information on our website.

We use Google Analytics to gain insights and improve the functionality of our website to better serve you. We do not and will not assist or permit any third party to pass information to Google that Google could use or recognize as personally identifiable information. Their Privacy Policy is available HERE and Cookie Notice is HERE. Google Analytics stores cookies on your system to keep track of usage data. The analytic data are aggregated and anonymous to us. You have the right to opt out of having cookies placed for Google Analytics with a Google Analytics Opt-out Browser Add-on. For additional information, please visit: “How Google uses data when you use our partners' sites or apps", located at www.google.com/policies/privacy/partners/.

Linking to other websites / third party content

This website contains links to other websites, such as references in blogs. Please be aware that we are not responsible for the content or privacy practices of other sites you visit when you leave our site through a link. We encourage our users to be aware when you leave our website and to read the privacy statements of any other website that collects personally identifiable information.

When you purchase an item in our online store, you may use either Stripe or PayPal as a payment processing vendor. The full payment information (e.g., credit card numbers, expiration dates, code) remains with the credit card transaction provider and Clinical Pathways does not have access to the full payment information. Stripe’s Privacy Policy is available HERE and PayPal’s Privacy policy is available HERE

When we collect sales taxes in our online store (for customers who reside in North Carolina), third party vendor TaxJar will assist with calculating the tax needed at check out. The third-party extension will be able to view your name, address, email, and order information to help with this calculation. TaxJar’s Privacy Policy is available HERE.

Our third party vendor Biopharma Institute’s Privacy Policy is available HERE. This only applies if you arrived at our website through their marketing outreach. By clicking on their links, you become a customer of Biopharma Institute and abide by their Privacy Policy and Cookie Policy. Their Privacy Policy explains how you can request a copy of any personal information, request erasure of your personal information, or to revoke consent to their Privacy Policy.

If you are an eLearning customer who uses Clinical Pathways’ LMS, you are also a customer of iSpring Solutions when you sign into and use the LMS. You can view their Privacy Policy HERE and Cookie Policy HERE.

See also our Data Security Policy and our Confidentiality Policy.

Updates to Privacy Policy

Our Privacy Policy may change from time to time and all updates will be posted on this page. Your continued use of our website after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. To revoke consent to the Privacy Policy, please complete the form HERE.

Last updated: 21-Dec-2022

Last reviewed: 21-Dec-2022

CONTACT US

If you have any questions about this Privacy Policy, please contact us.